Travelling Tips

Dos' and don'ts

We want all customers to have a smooth, safe and comfortable journey. You can help us achieve this by following the travel tips below:


  • Always offer your seat to elderly, pregnant customers and customers with disabilities.
  • Keep to the left and allow passengers to disembark before you board.
  • Be respectful and courteous towards other customers and our employees by:
    • Not playing loud music or having loud mobile phone conversations
    • Keeping your feet and bags off the seats
    • Not smoking at bus stops or on board buses
  • Use headphones if listening to music or videos on electrical devices or mobile phones.
  • Avoid eating or drinking on the bus (alcohol is prohibited) and take any rubbish with you.
  • Inform the driver if you notice unattended items or baggage, or any suspicious activity – remember if you see something, SAY something!
  • Inform the driver if you notice someone vandalising or defacing any part of the bus.
  • Notify the bus driver to stop well before reaching your destination.
  • Hold on to the hand rail or seat in front of you, as buses may be required to brake suddenly due to traffic. If you are a senior, you might be interested in our tips for save travel for seniors
  • Before alighting, please check your seat and make sure you have all your valuables.


 Do not

  • Distract the driver or interfere with the operation of the bus in any way.
  • Put your feet on the seat.
  • Place bags or personal belongings on seats when other passengers are standing.
  • Vandalise or deface the bus in anyway.
  • Use offensive language or display racist behaviour.
  • Smoke or consume alcohol or other drugs.
  • Play music or audio through speakers or mobile phones.


Before travelling checklist

Have I:

  • Topped up my myki.
  • Left enough time to get to the bus stop.
  • Identified the accessible services available (if needed).
  • Checked for delays - you can do this using the PTV app or following us on Twitter.


At the bus stop checklist

Make sure that:

  • You hail the driver so he can see that you wish to board – this is especially important if the bus stop is an interchange or services multiple routes.
  • The bus driver can see you and you can see the driver.
  • You stand back from the kerb as the bus pulls in.
  • You prepare your myki card before boarding.


When travelling on public transport within Victoria you can be fined for:

  • Putting your feet on the seat.
  • Not having a valid myki.
  • Smoking cigarettes or consuming any kind of alcohol or drugs.
  • Vandalising and/or defacing any part of the bus.
  • Not identifying yourself if asked to by an AO (Authorised Officer).

Travel Safe


Each year more than 350 customer slips, trips and falls are reported on Transdev buses. Of this figure, approximately 18 per cent are seniors (people older than 65 years).

With input from the Transport Accident Commission, the Department of Health and Human Services/Seniors Card and Public Transport Victoria, Transdev has created three short videos that demonstrate ways in which senior customers can travel safely on the bus network. 

Each video focuses on a different aspect of travelling — holding on and taking a seat, speaking out and engaging proactively with the bus driver, and understanding myki.

For more information on travelling safely on buses, visit or call 1800 800 007 (6am - midnight) daily.



Here are some tips to help Seniors travel safe:

  • Always take a seat and try to sit close to the front.
  • Hold on to the back of the seats to support yourself when standing up.
  • If you need help getting on the bus, just ask the driver.
  • If you have any concerns about the route, speak to your driver.
  • Top up your myki before you travel. You can set auto-top up online, or try to have the correct change if you need to top up on board the bus.
  • Seniors' fares are capped on weekdays and you travel for free in zones 1 and 2 on weekends.