Despite the unprecedented infrastructure build occurring across Victoria’s transport network, we have increased the punctuality of our services by 3.9% on quarter 1 2019. Maintaining punctual services during major road closures represents a significant achievement and is the result of close collaboration with the Department of Transport and other key stakeholders.
Improving the reliability of our fleet has been an ongoing focus for us as a business and we continue to see strong improvements as a result of the maintenance team’s efforts. This includes achieving 100% compliance on our annual bus safety inspections for the first quarter of 2020.
The improved punctuality, reliability and comfort of our service, as well as our unrelenting focus on listening to the voice of our customers and finding ways to continuously improve, has led to a reduction in customer complaints of 24% this quarter compared to quarter 1 2019.
We also continued to focus on the safety and wellbeing of our people including:
- installing more than 330 driver security loops (enhancements to the safety screens on our buses) across our fleet to better protect our people against anti-social behaviour on the network.
- conducting more than 100 free hearing tests for mechanics and refuellers working across our six depots.
We recorded no lost time injuries in the first quarter of 2020. This is a direct result of our continued focus on safety and builds on our achievement of a 47% reduction in lost time injuries in 2019.
Although COVID-19 presents significant challenges for public transport operators, we look forward to continuing to work in close partnership with our client and all our valued stakeholders to keep Victorians moving.